Shipping policy

The Archive Shipping Protocol

At Atelier Anatole, our first priority is that your artefact reaches you safely and with complete transparency. If anything in this policy is unclear, our curatorial team will be glad to help you personally at support@atelieranatole.ch.

We do not ship products; we dispatch catalogued artefacts. Every acquisition is handled with museum-grade care.

Preparation in the atelier

Processing begins on the next working day after your order is received. Your artefact is wrapped in acid-free tissue paper, placed in our 3 mm archive box and documented with a hand-signed Scholar’s Index card. Every order also includes a separate curator’s note, signed by Dr. Beyza Genova; it is a card of its own and is not the same as the Scholar’s Index card or a personal gift message. Silk scarves are additionally supplied with a microfibre suede pouch. At the same time as the parcel is dispatched, we email the person who placed the order a personal video link showing this packing ritual. The email is not an indication of the delivery time.

Processing time in the atelier is separate from Swiss Post transit time: the Post transit time only begins once the parcel has been handed to the Post.

Shipping methods and Post transit time

The available shipping methods and prices are shown transparently at checkout. Prices for deliveries to Switzerland and Liechtenstein include VAT.

  • Standard shipping (PostPac Economy): free. Post transit time: 2 working days after hand-over to the Post, Monday to Friday.
  • Preferred delivery (PostPac Priority): Post transit time: 1 working day after hand-over to the Post, Monday to Friday, without a guaranteed delivery time.
  • Swiss-Express «Mond» (delivery by 9:00 a.m.): CHF 10 surcharge. Orders placed on working days by 5:00 p.m. (Zurich time) are handed to the Post on the following working day. The Post delivers on the next delivery day after hand-over, by 9:00 a.m., including Saturdays; public holidays are excluded. Example: order on Monday by 5:00 p.m., hand-over to the Post on Tuesday, delivery on Wednesday by 9:00 a.m. Delivery on the morning after the order is not possible.
  • Delivery on requested date: free, see below.

Requested date

If you would like the gift to arrive around a particular day, select your delivery date in the cart and the shipping method “Delivery on requested date” at checkout. The earliest selectable day is about five working days ahead and is shown in the calendar. We schedule dispatch around your requested date; a specific delivery day is not guaranteed. Weekends and public holidays cannot be selected.

Local delivery (no postal shipping)

In the Goldküste area (postcodes 8700, 8702, 8703, 8704, 8706, 8707, 8708, 8712 and 8713) we deliver personally by courier. Minimum order value CHF 100, delivery fee CHF 20. Delivery is also made on Saturdays, but not on Sundays or public holidays. Local delivery is independent of the postal shipping methods listed above.

Delivery area

We currently deliver to Switzerland and Liechtenstein. To ensure the safe delivery of our archive boxes, we do not deliver to PO boxes. If your country is not available at checkout, please write to us at support@atelieranatole.ch and we will find an individual solution together.

Stated delivery times are guidelines and not guaranteed delivery dates. You will receive email updates on the key steps: order confirmation, preparation in the archive, dispatch with tracking and, where available, delivery confirmation.

Order changes and address errors

Changes or cancellations are possible within 24 hours of placing the order or until dispatch, whichever comes first. Please write to us promptly, quoting your order number, at support@atelieranatole.ch.

We cannot accept responsibility for delays or misdeliveries caused by incorrect or incomplete addresses. We will gladly help you arrange a re-dispatch. In such cases, any additional courier costs are borne by the person who placed the order.

Lost or delayed parcels

If tracking shows no movement for more than 7 working days, please contact our team.

  • We will open an investigation in accordance with the carrier’s procedures.
  • If the carrier officially declares an artefact lost, we bear the risk and will send you a flawless replacement or, if none is available, refund the full amount.

For delays caused by events beyond our control (force majeure, strikes, severe weather), we are not liable for the delay, but we will support you in resolving the matter with the carrier.